Your selections:
- O'Cass, Aron, Carlson, Jamie
Conceptualising the application of relationship marketing orientation to the internal business environment
- Pires, Guilherme, Cheung, Rachel Shuk Yee
Customer satisfaction with sommelier services of upscale Chinese restaurants in Hong Kong
- Lau, Tommy, Cheung, Man Lai, Pires, Guilherme D., Chan, Carol
Enhancing value for Chinese shoppers: store and customer characteristics
Enhancing value for Chinese shoppers: the contribution of store and customer characteristics
Examining determinants of cross buying behaviour in retail banking
Examining the interrelationships of relationship quality, customer loyalty and cross buying behaviour in the Hong Kong retail banking industry
- Carlson, Jamie, O'Cass, Aron
Measuring the impact of customer loyalty programs and mediating factors on customer loyalty: the beauty & health retailing stores in Hong Kong
New insights into consumer loyalty of website-services: the quadratic effect of flow
- Carlson, Jamie, Ahrholdt, Dennis, Sridharan, Ramaswami, Simatupang, Togar
The customer loyalty cascade and its impact on profitability in financial services
- Hegner-Kakar, Anne-Kathrin, Richter, Nicole F., Ringle, Christian M.
The impact of customer loyalty programs and mediating factors on store loyalty in the supermarket industry
- Ahrholdt, Dennis C., Gudergan, Siegfried P., Ringle, Christian M.
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